Credit Card Conversion Announcements

Please review this important changes for - 7/12/2019- 7/15/2019

We appreciate your patience and understanding during this time. Questions regarding your service - please email nyufcu.memberassist@nyu.edu.

 

 

Card Reissue

All cards have been mailed out on all current and active credit card accounts. The new MasterCard credit card should be activated after 9 AM on July 15th. Credit Card Activation: 1-866-619-0245 - A pin does need to be set on the card as part of the activation, this is for merchants that require pins to use the card. The card does not allow ATM functionality.

The existing Visa Credit Card will work until 7/12/2019 as regular, and may have intermittent service on 7/13 and 7/14.

 

 

Statements

The look of your statement will change. If you are enrolled in eStatements on your NYU FCU accounts, the enrollment will also pass to your credit card statements and you will be enrolled into eStatements for the credit card.

If you are getting mailed credit union statements, you will need to enroll in eStatements on the membership in order to receive your credit card statements electronically.

If you need a past statement, please contact the NYU FCU.

 

 

After 7/15/2019 - you will be able to see credit card and make payments using the general Online Banking found on www.nyufcu.com — If you have not yet accessed the online banking, please setup by following the instructions found here- Online Banking Setup. You will also be able to see your credit card through the app— Google Play App and Apple App

Gold Card Holders: Scorecard will continue to remain in effect and your existing point balances will be converted. To access your Scorecard Rewards after 7/15/2019 - please use https://www.scorecardrewards.com/#/login - and your new MasterCard number. If you have any issues with this, please contact NYU FCU.

Online Access

 

 

24/7 Credit Card Call Center: 866-664-9364

Phone Numbers

 

 

Payments

If you have set up payments from your NYU FCU Savings and Checking, those will continue to occur— You will be able to see them in the scheduled transfers section of the Online Banking after 7/15/2019.

If you have a payment set up from another financial institution — you will need to set up the information for the auto payments again using the External Account Transfers feature that will be available on 7/15/2019.

Mailing Address for Payments— has not changed- you can still mail payments to NYU Federal Credit Union, 726 Broadway, Suite 110, New York, NY 10003.

 

 

Scorecard Rewards

Gold Card Holders: Scorecard will continue to remain in effect and your existing point balances will be converted. To access your Scorecard Rewards after 7/15/2019 - please use https://www.scorecardrewards.com/#/login - and your new MasterCard number. If you have any issues with this, please contact NYU FCU.